The Players:
My Mom (Age = almost 88)
Me (Age = less than that)
A telecom company who will remain nameless. Maybe.
The Issue: Cancel my mom’s service.
What can this tell us about the next generation of CX (Customer Experience)?
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Viewing entries tagged
opentext
Among the various announcements that accompanied OpenText’s recent Enterprise World (Disclaimer: OpenText paid my way), one of the most intriguing to me centered around the joint keynote appearance of Mark Barrenechea and Google’s Kevin Ichhpurani (Corporate Vice President, Global Ecosystem at Google Cloud).
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I thought I would share my 7 key takeaways from the Content Services keynote at the recent OpenText Enterprise World event (Disclaimer: OpenText paid my way). And here’s number 1…
1 - Every organization as a starting point — and it's unique to that organization.
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